User Terms & Conditions (Client)

The Platform: NoorCom mobile application and web portal, acting as a digital broker connecting clients with independent service providers.

The Client: Any physical or corporate person registering on the platform to schedule a styling or creative service.

Service Provider: Any professional artisan or entity listing and providing creative services to clients.

E-Wallet: A virtual in-app account where refunds, cashback balances, or compensations are securely deposited.

Booking Value: Total gross amount due, fully declared before payment confirmation, inclusive of VAT and operational fees.

Commission: Percentage fee deducted from provider payout to cover platform operations; never added as an extra cost above the announced price.

Legal Capacity: The client must be 18 years or older to finalize bookings independently. Minors may only book under strict guardian supervision.

Data Accuracy: Clients commit to entering verified, current contact information, assuming full liability for spelling or details errors.

Account Confidentiality: The account is strictly personal. Sharing, transferring, or delegating profile access to third parties is forbidden.

Account Control: The platform reserves the right to suspend or terminate profiles without warning upon policy breaches, provider abuse, or payment fraud.

Licensed Gateways: All transactions are processed strictly in-app via methods approved by the Saudi Central Bank (SAMA), including Mada, Visa, Mastercard, and digital wallets.

Off-Platform Violations: Direct cash or cash-equivalent payments to providers outside platform channels are strictly prohibited. Violating this leads to instant account termination.

Escrow Protection: NoorCom holds booking fees in a secure temporary account, only releasing payouts to providers after successful service completion and validation.

Payout Timeline: Following service completion and commission deductions, funds are wired to the provider within seven (7) business days.

Electronic Invoices: An automatic digital receipt is issued upon payment, serving as an official document under the Saudi E-Commerce Law.

Pricing Independence: Providers configure their own service prices on the application. The displayed price must be final and inclusive of VAT.

Zero Hidden Fees: Demanding any extra fees or unannounced charges after reservation confirmation is strictly prohibited.

Transparency Commitment: NoorCom shows the detailed invoice split (base rate, taxes, fees) transparently to the client before they tap payment.

Technical execution and quality parameters fall directly upon the service provider. Clients have 24 to 48 hours to raise formal objections backed by digital proof. Vetting penalties against deficient partners include search-rank demotions, temporary holds, or lifetime bans.

An internal platform panel evaluates client-provider conflicts and issues resolutions within 7 business days. If unresolved, litigation shall be referred to Saudi courts in the platform's headquarters city.

We archive and manage user personal profiles strictly complying with the Saudi Personal Data Protection Law (PDPL). Refer to our Privacy Policy.

All featured layout codes, logos, UI assets, and copy text are the proprietary assets of NoorCom. Server logs, in-app messages, and invoices constitute binding evidence under Saudi regulations.

NoorCom is a facilitator only. The platform accepts zero liability for styling results or provider negligence. The maximum compensation ceiling for direct platform errors is strictly capped at returning the actual base booking value paid.

This contract remains active as long as your profile exists. NoorCom reserves the right to amend these clauses periodically; continued platform usage constitutes full consent.

Profiles are frozen upon terms violations, chargeback disputes, or provider abuse. Account suspension does not waive unresolved client debts due to NoorCom or partners.